Client Relationship Specialist

Key Responsibilities

• Serve as a primary point of contact for client inquiries and service requests
• Maintain regular communication with clients to understand needs and expectations
• Coordinate with internal departments to resolve client issues efficiently
• Monitor service delivery and client satisfaction metrics
• Maintain accurate client records and documentation within CRM systems
• Support account renewals, service reviews, and client onboarding activities
• Escalate complex issues to appropriate stakeholders and track resolution
• Contribute to continuous improvement of client service processes

• Bachelor's degree in Business Administration, Communications, or a related field
• Minimum of 3–5 years of experience in client services, customer relations, or account support
• Strong interpersonal, communication, and problem-solving skills
• Ability to manage multiple client relationships simultaneously
• Proficiency with CRM systems and remote collaboration tools
• Ability to work independently and effectively in a remote environment

• Experience in professional services, financial services, healthcare, or SaaS industries
• Demonstrated success in client satisfaction and retention
• Experience working with enterprise or high-value accounts

Annual Salary Range: $70,000 – $100,000 USD, commensurate with experience, skills, and geographic location

Performance Incentives:

Eligibility for annual performance-based bonuses

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off, sick leave, and paid holidays
• Life, short-term, and long-term disability insurance
• Professional development and training opportunities
• Flexible remote work arrangements
• Employee assistance and wellness programs

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates residing outside the U.S. will be automatically rejected