Remote Customer Service Representative

Overview

Join a National Top Workplace. Named a Top Workplace in the USA and Top Remote Workplace, Kobie brings together the best minds in loyalty. We are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service. Join our team where the best and brightest work.

We are headquartered in sunny St. Petersburg, Florida. We offer the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.

When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally.

Work from home! High-speed internet service/wifi required.

Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas

Potential to earn performance bonuses of up to $350/month

About the team and what we’ll build together

Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service.

You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.

Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

Why Join the Kobie Customer Care Team?

If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here. At Kobie, you’ll be more than a voice. You’ll be the reason someone stays loyal! We’ve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins.

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures

• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• Collaborate with team leaders, coaches, and peers to stay aligned,…