Remote Customer Service Representative

Overview

Join a National Top Workplace

Kobie is named a Top Workplace in the USA and Top Remote Workplace. We are Leaders in loyalty, partnering with world-renowned brands to help build lasting emotional connections with customers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service. Our team is collaborative and growth-focused.

We are headquartered in sunny St. Petersburg, Florida, and offer remote work with 7 company-wide holidays and a suite of benefits prioritizing well-being. When you join Kobie, you join a valued-led team that invests in your growth—professionally and personally.

Work from home — High-speed internet service/WiFi required.
Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas
. Potential to earn performance bonuses of up to $350/month.

Our mission in Kobie’s Customer Care Loyalty Center is to deliver loyalty through every interaction. As the frontline of the customer experience, our team solves problems, builds trust, and strengthens the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools, to deliver smarter, faster, and more personalized service. You’ll be supported by systems that help you focus on the customer.

Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. We’ve earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

If you take pride in making others feel heard, supported, and valued, you’ll thrive here. You’ll be more than a voice—you’ll be the reason someone stays loyal. We are recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and teammates. Our agents are empowered by smart technology, including AI-powered tools, with a leadership team that listens, cares, coaches, and celebrates wins.

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures

• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
• Support major brands by becoming an expert in their loyalty programs, products, and services
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them

• High school diploma from an…