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Bilingual Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM

Remote Student Advisor: Empathetic Case Management

Remote / Online - Candidates ideally in
Denver, Denver County, Colorado, 80285, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-01-28
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 39000 - 43000 USD Yearly USD 39000.00 43000.00 YEAR
Job Description & How to Apply Below
A global education technology company is seeking a Tier 2 Student Advisor to provide personalized, high-quality customer support. This role requires empathy and excellence in customer service within a structured call center environment. Responsibilities include managing inquiries through various channels and ensuring customer satisfaction. Ideal candidates will have 1-2 years of relevant experience, strong communication skills, and a passion for helping learners succeed.

The position offers a salary range of $39,000 to $43,000 USD, along with comprehensive benefits.
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