Customer Care Professional - Soft Sales

Overview

Employer Industry: Remote Customer Service

• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your own home
• Supportive and collaborative work environment
• Chance to enhance customer satisfaction and foster repeat business
• Utilize soft sales techniques to help customers while maintaining a non-pressuring approach

• Provide excellent customer service by answering calls and responding to inquiries via phone, email, SMS, or chat
• Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues
• Utilize soft sales techniques to recommend products or services in a helpful manner
• Maintain accurate records of customer interactions and follow-up actions in the CRM system
• Collaborate with team members to improve processes and contribute to a positive work environment

• High school diploma, GED, or equivalent is required
• Minimum of 1 year of experience in a customer service call center position
• Minimum of 1 year of sales experience, preferably in soft sales or upselling
• Must have excellent communication and interpersonal skills
• Basic computer skills, including experience with Microsoft Office and CRM systems

• Some business classes or vocational/technical training is preferred
• Bilingual (English/Spanish) communication skills are a plus
• Ability to work flexible hours
• Proficiency in handling multiple tasks in a fast-paced environment
• Experience in decision-making with varying amounts of guidance

#Customer Service #Remote Work #Soft Sales #Career Growth #Bilingual Skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.