Reservations Sales Agent; Remote - Reside Florida

Overview

Join the Team at South Seas as a Reservations Sales Agent! Remote in Florida — applicants must currently reside in Florida and attend quarterly property meetings.

Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team!

Apply now and help guests start their dream vacations.

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Responsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications.

Essential functions as defined are illustrative only and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs.
• Maintain departmental goals which include but are not limited to:
  Conversion, Revenue, and productivity.
• Process reservations by email, telephone, fax or central reservation systems referral.
• Maintain reservation records; prepare and distribute notifications of confirmation; process advance deposits on reservations.
• Supply availability, pricing information and booking instructions to wholesalers, and travel partners.
• Complete daily checklist that includes pre-arrival calls, run trace reports and actions on them, arrival review/audit, run daily reports, assign room blocks, clean up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleanup of checked out with open balances, entering STR data, etc.
• Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation.
• Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management.
• Maintain awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows.
• Communicate reservation information to the front desk and provide support to front desk staff which may include high-level education on reservations-related tasks and training from time to time.
• Track future room availability on the basis of reservations.
• Maintai…