Bilingual Spanish Inbound Customer Service Agent – Consumer Relations; Remote

Overview

GE Appliances, a Haier company, believes in making “good things, for life.” We are the fastest-growing appliance company in the U.S., powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We value people and give them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines how we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Opportunities are available for candidates residing within these states:
Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations (Remote)

USA, Rapid City, SD USA, Austin, TX USA, Columbia, SC USA, Columbus, OH USA, Jackson, MS USA, Louisville, KY USA, Nashville, TN USA, Oklahoma City, OK USA, Salt Lake City, UT USA, Sioux Falls, SD

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). You will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner’s experience and wish to start an exciting career!

• We offer a base rate of $17.85/hour incentives based on your quality scores – paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM-5:00 PM (CST).
• After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
• Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues (zones, dispatchers, technicians, etc.).
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.

Position Requirements

• Ability to communicate effectively in both English and Spanish, in written and verbal form
• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English is a requirement
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution, negotiation, and time management skills
• Flexibility and the ability to adapt to change; critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

• Remote work opportunities subject to business needs; otherwise, a normal office environment with lighting and climate-controlled temperatures.
• A local internet provider and an ethernet connection: no Satellite,…