Client Success Manager
South Africa
Listed on 2026-01-28
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Customer Service/HelpDesk
Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM
Job Opening:
Client Success Manager
Location:
South Africa (Remote – US Hours)
Employment Type:
Full-Time | Work from home
Working Hours:
Monday to Friday (3:00pm / 4:00pm – 11:00pm / 12:00am SAST)
Compensation:
Monthly Salary
We are seeking a reliable and professional Client Success Manager to manage and support U.S.
-based clients, ensuring a consistently high level of service and client satisfaction.
Key Responsibilities:
· Build and maintain strong relationships with U.S.
-based clients
· Conduct regular check-ins to ensure client satisfaction and alignment
· Serve as the primary point of contact for client communication
· Coordinate internally to ensure client requests and tasks are handled efficiently
· Monitor client accounts and proactively identify potential issues
· Ensure smooth day-to-day account management and follow-through
Role Focus:
This role is centred on client satisfaction, retention, and operational excellence, ensuring that clients feel supported while internal processes run smoothly behind the scenes.
Requirements
· Excellent verbal and written English communication skills
· Confidence and professionalism when engaging with American clients
· Strong organizational, time-management, and follow-up skills
· Proactive, dependable, and detail-oriented
· Previous experience in client-facing, account management, or customer success roles (preferred)
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