Client Success Manager

Job Opening:
Client Success Manager

Location:
South Africa (Remote – US Hours)

Employment Type:
Full-Time | Work from home

Working Hours:
Monday to Friday (3:00pm / 4:00pm – 11:00pm / 12:00am SAST)

Compensation:
Monthly Salary

We are seeking a reliable and professional Client Success Manager to manage and support U.S.

-based clients, ensuring a consistently high level of service and client satisfaction.

Key Responsibilities:

· Build and maintain strong relationships with U.S.

-based clients

· Conduct regular check-ins to ensure client satisfaction and alignment

· Serve as the primary point of contact for client communication

· Coordinate internally to ensure client requests and tasks are handled efficiently

· Monitor client accounts and proactively identify potential issues

· Ensure smooth day-to-day account management and follow-through

Role Focus:

This role is centred on client satisfaction, retention, and operational excellence, ensuring that clients feel supported while internal processes run smoothly behind the scenes.

Requirements

· Excellent verbal and written English communication skills

· Confidence and professionalism when engaging with American clients

· Strong organizational, time-management, and follow-up skills

· Proactive, dependable, and detail-oriented

· Previous experience in client-facing, account management, or customer success roles (preferred)