Claims Customer Service Representative

Overview

📞 Customer Service Representative – Claims (CSR Claims)

🏢 Call Center | Loss Drafts / Homeowner Claims

📍 Troy, MI

💼 Contract-to-Hire | Entry Level

🌟 Looking for a steady, professional call center role with growth potential?

Our client is expanding their Loss Drafts Call Center Team and is seeking reliable, customer-focused Customer Service Representatives who can handle homeowner insurance claims with confidence, empathy, and professionalism—even when conversations get tough.

If you’re calm under pressure 😎, tech-savvy 💻, and ready to build a career in claims, this role is for you!

• Handle approximately 35–45 inbound calls per day (average call time: 11–14 minutes)
• Assist with existing homeowner insurance claims, coverage, and servicing inquiries
• Support policyholders, insurance agents, and financial institutions with claim status and documentation questions
• Navigate multiple systems to research, resolve, and document each call accurately
• Manage escalated calls and challenging customer interactions professionally
• Update claim notes thoroughly to ensure accurate documentation
• Make outbound calls as needed for follow-ups and resolutions
• Deliver prompt, accurate service while meeting quality and adherence standards

Calls can range from quick updates to complex conversations (1–45 minutes). Many callers may be frustrated—professionalism and thick skin are key.

• 1+ year of recent customer service experience
• (Call center preferred; escalations, claims, insurance, front desk, or admin acceptable)
• Ability to handle difficult conversations with professionalism
• Strong verbal & written communication skills (phone & email)
• Proficiency using a Windows PC and navigating multiple systems
• Typing speed 35 WPM or higher
• Working cellphone (for dual authentication) 📱
• Stable internet connection (for hybrid/remote work)
• Reliable transportation 🚗

⭐ Nice to Have

• 2+ years of call center experience
• Insurance, mortgage, or claims experience
• Auto claims or Medicaid/Medicare experience
• Bilingual Spanish 🇪🇸 (Spanish only)

• Job hopping
• No call center or customer service experience
• Poor communication skills

Start Date:

February 16, 2026

Training

• 🕘 9:30 AM – 6:00 PM | Monday–Friday
• 🏢 Fully onsite during training

Rise Academy / Nesting

• Dates TBD

• 2 days onsite / 3 days WFH
• Eligible after 30 days of taking calls
• Must meet performance standards:
  • ✅ 95% Quality
  • ✅ 85% Adherence
• Hybrid schedule is performance-based

• 10:30 AM – 7:00 PM | Monday–Friday

Troy, MI: 700 Tower Drive, Troy, MI 48098

• $18/hour (English)
• $19.50/hour (Bilingual Spanish)
• Medical, Dental & Vision Insurance
• 401(k) Retirement Savings Plan
• Life & Disability Insurance

Customer Service | Inbound Calls | Escalations | Claims | Insurance | Call Center | Mortgage | Bilingual Spanish

Ready to take the next step in your call center career? Apply now and join a team where performance, professionalism, and growth matter 🚀 #priority east

This is a Contract to Hire position based out of Daytona Beach, FL.

The pay range for this position is $18.00 - $19.50/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in Daytona Beach, FL.

Final date to receive applications:
This position is anticipated to close on Feb 6, 2026.

TEKsystems:
We are equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.