Customer Services Advisor

Customer Services Advisor

Join Our Team as a Customer Services Advisor

Location :
Hybrid Crossways Business Park Dartford & Home

Hours : 35 hours per week Monday to Friday (Full-time & Part-time roles available)

Salary : per annum (depending on experience)

Contract :
Permanent

Interviews will take place between Thursday 27 November 2025 and Tuesday 2 December 2025

Start date will be 5 January 2026

As a Customer Services Advisor you’ll be the first point of contact for our customers, contractors and suppliers. Whether it’s by phone, email or webchat you’ll be helping people with a wide range of housing‑related queries – no two days are the same!

You’ll work as part of a collaborative supportive team that handles both inbound calls and administrative tasks. We’re one team working together to deliver a seamless service to our customers, including those who may be vulnerable or in urgent need.

To set you up for success the first six weeks of training will take place in our Dartford office, ideally on a full‑time basis. This ensures you’re fully supported as you build your knowledge of our systems, services and customer care approach.

We’re looking for someone who is:

• Friendly, positive and resilient under pressure
• A great communicator who is an active listener
• Comfortable switching between tasks and customer types
• Passionate about delivering excellent customer service

You don’t need housing experience; we’ll provide full training. What matters most is your can‑do attitude and your ability to support customers with empathy and professionalism.

We believe in agile working. After your initial training you’ll split your time between our Dartford office and working from home, typically 50/50. This gives you the flexibility to manage your time, reduce travel and still enjoy the benefits of in‑person collaboration with your team.

We also offer part‑time and full‑time roles so whether you’re looking for a new career or a better work‑life balance we’d love to hear from you.

To apply please complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills and what makes you a great fit for our team.

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose of opening doors to better lives for our customers. We thrive to be customer pioneers by providing a great customer experience.

We’re proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type

:
Full‑Time

Experience : years

Vacancy : 1

Yearly Salary: 22,890 – 28,612