Community Moderator Gaming Client – Bilingual EN & FR - Remote

Remote Community Moderator – Major Gaming Client

Join our global gaming pioneer as a Remote Community Moderator, working from home to support players in English and French. This role combines your passion for gaming with revenue‑generating gig work.

• Provide bilingual support in English and French, ensuring clear communication with players.
• Engage with community members, crafting personal, on‑brand responses and maintaining a positive customer experience.
• Monitor all assigned community channels, applying client moderation guidelines and taking appropriate actions.
• Coordinate moderation activities with team members and client representatives.
• Understand and follow escalation pathways for sensitive or critical content, in alignment with client guidelines.
• Task‑switch efficiently, adapting as role requirements evolve to deliver excellent customer service.
• Maintain fluency in English to support global player interactions.

• Patience, empathy, and a professional attitude to create a pleasant player experience.
• Outstanding problem‑solving skills and the ability to work under pressure.
• Excellent written, listening, and verbal communication skills.
• Strong engagement moderation capability and familiarity with community platforms:
  Forum, Discord, Facebook, X (Twitter), R6M, You Tube, Instagram, and Tik Tok.

Self‑motivated, with outstanding problem‑solving skills, patience, and empathy. You must work under pressure, handle stressful situations, and deliver friendly, knowledgeable customer service while efficiently navigating multiple systems.

Remote
• Community Moderator for Gaming Client Bilingual EN & FR Remote
• Hastings, England