Call Center Agent - Fully Remote W2

Call Center Agent - Fully Remote W2 Contract Overview

Call Centre Agent - fully remote

The role and company:

Global Consultancy requires accomplished Call Center Agents / Customer Service Advisors, to work remotely (Anywhere in The USA) and give a first-class customer experience for their client, for a new call center for a major financial company, providing telephone, email and webchat assistance. This is a W2 Contract position. Candidates should have a minimum 4 years experience as a Call Center Agent / Customer Service Representative.

• This is an initial 9 months W2 contract role (no PTO). It has the possibility of going on longer than this.
• Role is fully remote / work from home (Anywhere in The USA). Equipment will be provided, and training paid.
• Initial Team Size will be around 12 people, made up of Call Center Agents, QA/ Report Writer, Team/ Shift Leaders and a Manager. This is likely to grow. This is a new call center for the client.
• Strong experience working in customer services and/ or a call center for a reputable organization.
• PC Literate MS Office and CRM/ Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it). It will be Inbound/ outbound calls, emails and webchats.
• Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/ rota Saturdays, up to 40 Hours per week. You will need to be available/ flexible to work all shifts.
• Interviews will be taking place via teams, with a view to starting (after checks completing), in July.

To discuss the position in more detail, please send me your CV and contact details, for the Call Center Agent/ Customer Service Advisor position, many thanks.