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Senior Customer Experience Analyst – Hybrid/Remote
Remote / Online - Candidates ideally in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-01-27
Detroit, Wayne County, Michigan, 48228, USA
Listing for:
Saicon
Full Time, Contract, Remote/Work from Home
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A customer service solutions provider is looking for a Sr. Customer Service Analyst to support its program management team in Detroit. The role involves managing customer complaints, ensuring quality assurance in call center operations, and improving customer experience metrics. Candidates should have strong experience in escalation management and analytical skills. This is a hybrid position with a focus on performance monitoring and reporting.
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Position Requirements
10+ Years
work experience
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