Operations Manager

Who We Are: Bright Bee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow. We believe in unlocking the potential of every school team member, no matter where they started their career journey.

The Opportunity: Bright Bee has an amazing pool of temporary workers who are dedicated to helping K-12 students and schools, which we call Bees. Our newest Operations Manager will be part of the Bright Bee team that runs the day-to-day operations of providing customer support to school leaders and Bees, making sure we fill as many assignments as possible and maintaining high levels of satisfaction and engagement with both groups.

Location: This role is fully remote, although depending on your location you may be asked to complete site visits to our partners occasionally.

• Supporting daily scheduling, assignments, and logistics (
  preferably from 11:00am - 7:00 PST
  )
• Communicating with school administrators and Bees to troubleshoot any problems and ensure that their needs are being met.
• Developing and implementing engagement strategies for both site partners and Bees to maintain high levels of satisfaction and retention.
• Working with the Bright Bee product and engineering team to support continuous improvement of the software platform schools and Bees use to match assignments.
• Providing internal administrative and clerical support for the Bright Bee team.
• Manage high-volume, multi-channel communications (phone, email, and chat/text) concurrently using platforms such as Zendesk.
• Process and reconcile claims rapidly, ensuring accurate and timely matching and resolution.
• Conduct outbound cold calls to prospective or lapsed clients/partners to drive engagement and business goals.
• Demonstrate proven success and adherence to performance expectations within a remote work environment.
• Handle sensitive and complex situations, including effectively communicating challenging decisions, such as site access revocation due to performance feedback.
• Other duties as assigned.

Education: A bachelor’s degree or equivalent experience.

Experience: At least 1 year of experience working in an administrative or office job or customer service is required, managing fast-paced and/or complex tasks.

Communication

Skills:

Excellent verbal and written communication skills to effectively interact with teachers, students, and school staff.

Adaptability: Ability to quickly pivot from one task to another without missing a beat.

Reliability: Dependability and punctuality are vital for fulfilling on-demand job opportunities efficiently.

Passion for

Education:

A genuine enthusiasm for supporting student learning and promoting academic success.

Competitive cash compensation ranging from $55,000 to $60,000 per year

Comprehensive health, vision, dental, and other insurance benefits

Unlimited vacation policy

Opportunity to make a significant impact in the education sector

As an early member of our team, you will have the opportunity to get in on the ground level with many pathways to roles of added responsibility beyond providing on-site support to schools.

Bright Bee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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