Customer Service Representative- Remote & Seasonal; LA

Customer Service Representative
- Remote & Seasonal (LA Applicants Only) (Education)

Customer Service Representative (Seasonal)

Location:

Remote

Schedule:

Full time (~37 hours/week)
You will work 4 weekdays and 1 weekend day each week.

Weekday shifts: 8:45-5:00 pm ET or 11:00-7:00 pm ET.
Weekend shifts: 8:45-5:00 pm ET.
Start Dates:
February 23, March 9.

Important Application

Note:

This application includes a required short-answer question. Please read the To Apply section carefully before submitting.

At American Meadows (AMC), our purpose is Doing Good Through Gardening. Customer service connects our company with our customers. We help them find the right solutions for their yards and gardens at every touchpoint—from purchasing to planting and plant maintenance. We also resolve shipping issues, handle quality concerns, and support customers using our brand guarantees.

Spring is an exciting, busy time for gardeners. Our customers plan their gardens, choose what to grow, anticipate plant delivery, and get them planted quickly. The customer service team supports customers at every step: helping with plant selection, sharing advice for a spring garden, tracking orders, and addressing issues when something doesn’t arrive as expected. Summers are fast‑paced and high‑volume, and they are highly rewarding for team members who enjoy problem‑solving and supporting customers with confidence and care during this key time.

You’ll help our gardeners create a greener world by supporting them through every stage of their gardening journey. You can work with experienced gardeners and industry professionals or help brand‑new customers navigate our website. You don’t need to be a Master Gardener—just an interest in gardening, a willingness to learn, and excitement about our products. You’ll be supported by a knowledgeable team and have continuous learning opportunities.

In addition to gardening questions, you will spend a significant part of your day navigating our website and internal systems to help customers place orders, track shipments, and resolve issues when something goes wrong. Spring is fast‑paced, but for people who enjoy problem‑solving and helping customers, it’s a rewarding time to be on the team. This role is a great fit for people who enjoy helping others and feel energized by a busy, seasonal environment.

You might be a strong match if you:

• Enjoy talking with customers and helping them solve problems
• Have an interest in gardening, plants, or the natural world (you don’t need to be an expert)
• Are curious and motivated to learn new information throughout the season
• Can stay organized and positive during high‑volume, fast‑paced days
• Feel comfortable using multiple websites and systems at once
• Take pride in helping customers feel heard and supported

You may find this role especially rewarding if you enjoy learning on the job, appreciate variety in your day, and find satisfaction in being part of a season that truly matters to customers.

At the start of your employment, you’ll participate in training with other new staff. Training days run 10:00 am–4:00 pm ET.

The seasonal team begins on our phone team, with potential opportunities for chat/email training after you’ve gained some experience.

All calls are recorded for quality assurance and monitored for coaching purposes. You’ll always be able to reach a Lead Team member with questions. We provide ongoing group and one‑on‑one coaching opportunities.

We have a required monthly team meeting from 5:00 pm–7:00 pm ET on the 3rd Thursday of every month.

Overtime may be available during the busiest weeks of April and May and will be paid according to federal and state labor laws.

Seasonal staff need to be available for the whole season.

The company will provide a computer, mouse, keyboard, headset, and camera. Equipment must be returned at the end of employment.

You will need a private, quiet workspace with secure high‑speed internet.

Candidates local to Shelburne, VT may be required to pick up and return equipment in person.

A fun‑loving team of plant nerds working to make the world a little…