Administrator - Customer Support​/Operations - Dundalk

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Location:

Dundalk, IE

• Full Time Permanent position
• Hybrid role based in our Dundalk office

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well‑being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—a supportive, collaborative environment where every idea and contribution is valued.

A rewarding career in Irish Life with opportunities to grow and develop. We have a comprehensive training and development, beginning with an intensive induction training course which is completed over a three‑month period, on‑site in our office in Dundalk.

• A Hybrid Working Model, following the successful completion of the training program, where you can spend 3 days per week working in the office in Dundalk, and two days working from your home.
• Full support to achieve the QFA designation, the gold standard designation for finance professionals, as well as financial rewards for exam success.
• A competitive remuneration package which includes a quarterly performance‑related bonus scheme.
• A clear career path structure where you can potentially gain your first promotion within 12 months.
• An Annual Leave package with additional leave days when service milestones are reached, when you have specific life events to celebrate, and when you reach a milestone birthday.
• Enhanced paid maternity and paternity leave schemes as well as ‘baby care’ days.
• Valuable Company Pension, Death in Service and Income Protection Schemes.
• Health and wellness initiatives including access to our Employee Assistance Programme, Digital Doctor, and a fully equipped on‑site staff gym.

Due to continued growth and success, we are currently recruiting for both Customer Service Representatives and Senior Customer Service Representatives in our Customer Centre in Dundalk Co Louth.

Customer Service Representatives will have proven customer service experience, a passion to help people, and a desire to learn about financial services.

Senior Customer Service Representatives will have at least 2 years Customer Service experience, ideally in the Financial Services sector, and hold the Accredited Product Adviser (APA) designation in Life Assurance.

If you feel that you have the right experience for either of these roles, we want to hear from you! We can help you fulfil your ambition and achieve your career goals in Irish Life.

• Excellent communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email, webchat).
• A good working knowledge of Word, Excel and Outlook, along with an ability to work with multiple systems, and to learn and adapt to new ones.
• A strong drive for results, with a focus on consistently meeting and at times exceeding deadlines, targets and SLAs.
• A strong team spirit with a passion and drive to help our customers, and to deliver a best in class customer experience.
• An ability to work collaboratively with others across the organisation to meet shared objectives.
• An innovative approach to your work, looking out for improvements and making suggestions.
• A personal growth mindset,…