Virtual Customer Support Associate - Telangana,India

Overview

Work from home with Amazon Customer Service!

Role: Customer Service Associate
Job Type: Seasonal role
Location: Work from home in Telangana, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy. You’ll be trained to problem solve for our customers and bring your unique personality to every customer conversation to deliver the exceptional support experience our customers love.

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email. This includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is a minimum of 40 hours. Schedules are based on a variety of shift patterns within operating hours of 6:00 am to 11:00 pm, Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

What benefits will you receive? You don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package. Benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, click the link below to start the application process. Allow about 3 hours to complete the full application, including assessments. You can save progress and return later. A laptop/desktop is recommended for the best experience. If successful, we will contact you about next steps.

Equality and privacy notices:
Amazon is an equal opportunities employer. We respect a diverse workforce and make recruiting decisions based on experience and skills. We are committed to protecting your privacy and the security of your data. Please refer to Amazon’s Privacy Notice for details on how we collect, use, and transfer personal data of candidates.

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (written and oral)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within operating hours of 6:00 am to 11:00 pm
• Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required)
• Quiet, distraction-free work space (dedicated office space with a desk and chair)
• Technical requirements: minimum broadband connection of 100 Mbps download and 20 Mbps upload using a wired Ethernet connection (no WIFI)

Posted:
January 20, 2026 (Updated 1 day ago)