Bilingual Title Specialist

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  

Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
** About this Position:*
* *
* NOTE:

** This position will work from home.  Occasional planned travel to an office location may be required. The purpose of the Bilingual Title Specialist position is to:
* Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.
* Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types.
* Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary.
* Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
* Ensure the information we depend on to track actions and title and lien document location is accurately documented.
* Be solution focused when collaborating with others.
** Outcomes and

Activities:

*** Review and resolve title tasks:
For all title/lien requests received you will ensure requests are completed within standards of service for each request type.
* Properly Identify missing titles issues or errors and resolve them.
* Support the Business:  Provide title expertise and knowledge to our internal customers.
* Missing titles, titles problems and customer support:
Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.
* Remain compliant with our policies, processes and legal guidelines.
* Adhere to attendance as outlined in the department attendance policy.
** Requirements:
*** High school diploma.
* Fluency in spoken and written Spanish
* Previous experience acting as a subject matter expert in a specialized area.
* Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
* Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
* Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
* Have high speed internet connection with a minimum of 15mbps download speed.
* Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)
** Preferred:
*** Experience in the finance or automotive industry.
* Experience with vehicle titles.
* Previous working in a call center environment.
* Associates degree in business or related field.
** Training & Schedule Requirements:
*** Training*:
* Virtual Training
* Monday through Friday, between 7:30 AM and 5:00 PM EST
* Hours may vary depending on the trainer’s schedule
* Schedule*:
* Monday through Friday, between 7:00 AM and 7:00 PM EST
* Flexible 8-hour shifts
* 8–10 shifts per month require working until 5:00 PM EST
* 4–5 shifts per month require availability for phone calls starting at 8:00 AM EST
** Targeted Compensation:** $22.25 - $25.93/hour based on experience
** Targeted Bonus:
*…