Customer Success Manager; North America

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good 🌎.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, Tik Tok, Linked In, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey –
we need you 🫵

We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year.

You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack.

You will also own renewals and upsells within the existing product footprint — including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross-sell process.

You’ll work closely with Implementation (during handover), Solutions (when technical depth is required), and Rev Ops (to keep reporting, customer health, and forecasting disciplined). You’ll operate with clarity and control — reducing noise for customers while increasing value over time.

• Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence.

• Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction.

• Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident.

• Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close.

• Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered.

• Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale.

• Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value.

• Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership.

• Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date.

• Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos.

• Your book of business is healthy, stable, and adopting — with clear value metrics and stakeholder alignment.

• Renewal cycles are run early and cleanly, with high retention and minimal escalations.

• You consistently grow existing customers through upsell (usage, volume, geography, terms) based on value delivered.

• You surface high-quality cross-sell opportunities that convert because they’re well qualified and well timed.

• Customers describe Goodstack as organized, responsive, and commercial — with a…