Sales & Customer Service Advisor

Language Requirement: Fluent, near-native English (mandatory)
Location: Remote (Work from Home)

We are seeking a motivated and results-driven Remote Sales & Customer Service Advisor to join our growing international team. In this role, you will be the first point of contact for customers—providing expert guidance before purchase, seamless support during the sales process, and reliable after-sales assistance once products are delivered.

This position combines customer service excellence with proactive sales responsibilities. Success in this role requires strong communication skills, a consultative sales approach, and a genuine commitment to delivering a high-quality customer experience across every interaction.

• Deliver exceptional customer support via phone and email

• Respond promptly to inquiries related to products, orders, shipping, and returns

• Provide clear, accurate guidance on product features, benefits, and usage

• Resolve issues efficiently, escalating complex cases when necessary

• Maintain a warm, professional, and empathetic tone at all times

• Proactively contact potential customers to generate leads and drive sales

• Follow up on warm leads and previous inquiries from marketing campaigns

• Present products confidently and persuasively to convert interest into sales

• Maintain an organized sales pipeline and track all interactions

• Meet or exceed monthly sales targets and performance goals

• Accurately process customer orders over the phone

• Verify customer details, including billing and shipping information

• Confirm payment details and ensure order accuracy

• Submit orders for fulfillment and ensure customers receive confirmations

• Handle order modifications, cancellations, and returns in line with policy

• Follow up with customers post-purchase to ensure satisfaction

• Assist with warranty claims and product-related issues

• Troubleshoot post-purchase concerns, including damaged or defective items

• Provide ongoing product guidance and usage support

• Coordinate with logistics teams to resolve delivery or tracking issues

• Maintain accurate and detailed records of customer interactions and sales activity

• Update customer profiles, preferences, and purchase history in the CRM system

• Ensure all customer data is recorded in compliance with internal policies

• Share insights, feedback, and best practices with team members

• Communicate customer feedback, product issues, and sales opportunities internally

• Work closely with logistics and operations teams to support smooth fulfillment

• High customer satisfaction and positive feedback

• Accurate and timely handling of sales orders and support cases

• Consistent contribution toward sales targets

• Strong collaboration and communication across teams

• Proven experience in customer service, telemarketing, sales, or a related role

• Excellent verbal and written communication skills in English

• Strong phone etiquette and confidence handling high call volumes

• Ability to work independently in a remote environment

• Strong time management and organizational skills

• Proficiency with Microsoft Office tools (Word, Excel, etc.)

• Ability to multitask and prioritize effectively

• Solution-oriented mindset with strong problem-solving skills

• Sales-driven attitude with the ability to close deals

• Experience handling challenging customer situations professionally

• Familiarity with physical products and fulfillment processes is an advantage

• Experience working remotely with distributed teams

• Background in retail, e-commerce, or physical product sales

• Prior experience in a combined sales and customer support role

• Self-motivated, accountable, and goal-oriented

• Customer-focused with a genuine desire to deliver excellent service

• Empathetic and able to build rapport quickly

• Adaptable and comfortable in a fast-paced environment

• Highly detail-oriented, particularly in order processing and documentation

• 40 hours per week

• Tuesday to Saturday, aligned with USA Central Standard Time (CST)

• Occasional evening or weekend shifts may be required based on business needs