Customer Service Representative- Remote & Seasonal; MT

Customer Service Representative
- Remote & Seasonal (MT Applicants Only) (Healthcare)

Customer Service Representative (Seasonal)

Location:

Remote

Schedule:

Full time (~37 hours/week)

You will work 4 weekdays and 1 weekend day each week

Weekday shifts: 8:45–5:00pm ET or 11:00–7:00pm ET

Weekend shifts: 8:45–5:00pm ET

Start Dates:
February 23, March 9

Important Application

Note:

This application includes a required short-answer question. Please read the To Apply section carefully before submitting.

At American Meadows (AMC), our purpose is Doing Good Through Gardening. Customer service is the connection between the company and our customers. We work with customers to find the right solutions for their yards and gardens and support them at many points in the process from purchasing to planting and plant maintenance.

We’re also there when something doesn’t go as expected, assisting with shipping issues, quality concerns, and helping customers use our brand guarantees.

If that sounds intriguing, read on

For gardeners, spring is an exciting and very busy time. Our customers are planning their gardens, choosing what to grow, eagerly anticipating their plants arrival, and getting them into the ground as soon as possible.

Our customer service team supports customers at every step of this process from helping with plant selection and sharing advice for preparing a spring garden, to tracking orders and assisting when something doesn’t arrive as expected. Spring is fast‑paced and high‑volume, and its also incredibly rewarding for team members who enjoy problem‑solving and supporting customers with confidence and care during one of the most important times of their gardening year.

You’ll have the opportunity to help our gardeners create a greener world by supporting them through every stage of their gardening journey. Some days, you’ll work with experienced gardeners and industry professionals who know exactly what they’re looking for. Other days, you’ll help customers who are brand new to gardening and need guidance and assistance locating information on our website.

This role offers continuous learning. You don’t need to be a Master Gardener to join our team—what matters most is an interest in gardening, a willingness to learn, and excitement about our products. You’ll be supported by a knowledgeable team that enjoys sharing their expertise and helping you grow your skills over the season.

In addition to answering gardening questions, you’ll spend a significant part of your day navigating our website and internal systems to help customers place orders, track shipments, and resolve issues when something doesn’t go as planned. Spring is fast‑paced, but for people who enjoy problem‑solving and helping customers, it’s a rewarding time to be on the team.

This role is a great fit for people who enjoy helping others and feel energized by a busy, seasonal environment. You might be a strong match if you:

• Enjoy talking with customers and helping them solve problems
• Have an interest in gardening, plants, or the natural world (you don’t need to be an expert)
• Are curious and motivated to learn new information throughout the season
• Can stay organized and positive during high‑volume, fast‑paced days
• Feel comfortable using multiple websites and systems at once
• Take pride in helping customers feel heard and supported

This role may be especially rewarding if you like learning on the job, appreciate variety in your day, and find satisfaction in being part of a season that truly matters to customers.

At the start of your employment, you’ll participate in training with other new staff. Training days run 10:00am‑4:00pm ET.

Seasonal team members start on our phone team, with potential opportunities for training in chat/email after you’ve gained some experience.

All calls are recorded for quality assurance and monitored for coaching purposes. You’ll always be able to reach a Lead Team member with questions, and we provide ongoing group and one‑on‑one coaching opportunities.

We have a required monthly team meeting from 5:00pm‑7:00pm ET on the 3rd Thursday of every month.

Overtime…