Client Intake Specialist

Overview

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

This role is an excellent opportunity for someone who enjoys helping people feel supported and informed from their very first interaction. As an Intake Specialist with Job Duck, you will engage with callers, manage scheduling needs, and ensure every inquiry is handled with professionalism and genuine care. Your work will provide clarity and direction for clients while keeping internal operations running smoothly through organized data entry and communication management.

Candidates who thrive in a fast‑paced environment, communicate clearly, and remain composed and attentive will excel in this position.

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

• Maintaining professionalism in all client interactions
• Making outbound calls to follow up, gather information, or complete scheduled tasks
• Monitoring, retrieving, and responding to voicemails in a timely manner
• Entering and updating client information in Actionstep
• Coordinating daily communication with team members
• Supporting administrative workflows as assigned
• Adhering to internal processes and quality expectations
• Answering incoming calls and conducting initial intake conversations
• Managing rescheduling requests and cancellations accurately

• At least one to two years of experience in similar roles
• Familiarity with CRM (Actionstep) and VoIP (Ring Central)
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off
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• Referral and annual bonuses
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• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions!

DISCLAIMER:
Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.