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Customer Service Rep Customer Success Mgr./ CSM

Remote Customer Success Team Leader

Remote / Online - Candidates ideally in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listing for: Staples
Full Time, Remote/Work from Home position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading retail company is seeking a full-time Customer Service Manager to lead its team in Framingham, MA. The role involves hiring, coaching, and developing associates, optimizing processes, and addressing customer needs. Candidates should have 2+ years of customer-facing experience, strong problem-solving skills, and proficiency in MS Office and Salesforce. The company offers an inclusive culture, flexible PTO, and various health programs.

This position supports a remote work arrangement.
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