Customer Service Sales Representative

About Us: Kaiser is a small UK team within a larger international company, specializing in the sale of premium kitchen appliances. Due to ongoing growth, we are looking for a smart, professional, and ambitious individual to join us as a Customer Service Representative. This role will primarily be based at our London Showroom in Chelsea, with occasional work-from-home days.

Key Responsibilities

• The role combines customer service with sales activities, so reliability and professionalism are key.
• Handle sales and customer service inquiries, including delivery updates, stock availability, and basic technical questions.
• Provide clear and accurate communication regarding deliveries, stock, and order status to ensure top-notch customer service.
• Update tracking information and liaise with customers and trade accounts to maintain strong relationships.
• Coordinate with our distribution network and respond promptly to inquiries through all sales channels.
• Offer exceptional customer service both in-person at the showroom and virtually via Zoom.
• Participate in occasional remote workdays while upholding the same high standards.
• This position is based at our Chelsea showroom, with occasional work-from-home days.
• Local candidates with easy access to the showroom will be at an advantage.

Required Skills

• Excellent communication skills in English, with a professional and friendly telephone manner.
• Confidence in clearly and effectively communicating with customers.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Previous experience in customer service, ideally in a premium product industry.
• Ability to work independently and collaboratively in a showroom environment.
• Familiarity with CRM systems or order management software is advantageous.

Opportunities for Growth

As you gain confidence and experience in the role, there will be opportunities to take on additional responsibilities and contribute to other areas of the team.

How to Apply

If you are passionate about delivering outstanding customer service and meet the above criteria, please apply with your CV and cover letter.

Additional Information:

· Two-Stage Interview:
The first stage is via Zoom. The second stage will be in person from our showroom.

· Salary range: £22,000 to £25,000 per year.

This is a great opportunity to join a rapidly growing appliance company in the UK. We look forward to welcoming you to our team at Kaiser Appliances and to helping us continue providing top-notch service to our valued customers.