Customer Engagement Specialist

Overview

Salary Starting salary £24,300 with opportunities to progress to £26,500, plus up to a 10% annual bonus. Additional opportunities to progress to £29,000, following development to a Senior Customer Engagement Specialist.

Contract Permanent - Full Time

Working Hours 37 hours - Monday to Friday

Location Antrim

• Annual Bonus
• Annual Cost of Living Review
• 23-25 Days Holiday per year + 11 statutory days and opportunity to buy more holidays
• Family Friendly Policies
• Enhanced Maternity and Paternity Pay
• Health Care
• Sick Pay

Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Antrim.

You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.

The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Our customers would agree and scored us 86% in satisfaction surveys based on last year s performance.

• 6 Months Customer service experience.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Computer savvy with a good working knowledge of Microsoft Office.
• A suitable, dedicated place to work at home (private and you won t get interrupted), with natural light, desk, chair, and an excellent broadband connection.

If you are enthusiastic about this role but don t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we re looking for.

• Career Progression and Development - Almost 100% of our promotions are from within the organisation
• Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
• Mentoring Scheme
• Virtual Gym Membership

• Sports and Social Club
• Allyship@work
• Women s Network
• Green Team
• Volunteering days and more
• 87% of employees would recommend Energia Group to friends and family as a great place to work!
• You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
• You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
• We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
• Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life.
• Does Energy Move You? APPLY NOW!!!

Customer Service, Communication, Microsoft Office