Destination Specialist, Customer Service​/HelpDesk

We are seeking a knowledgeable and passionate Destination Specialist to join our remote travel team. In this role, you will focus on providing expert advice and personalized travel planning for clients interested in specific destinations. Your in-depth destination knowledge will help clients create unforgettable trips tailored to their interests, whether for leisure, adventure, culture, or relaxation.

If you have a love for travel, enjoy researching and sharing insights about destinations, and want to work remotely while helping others explore the world, this position is ideal for you.

• Destination Expertise: Develop and maintain deep knowledge of assigned destinations, including attractions, accommodations, local culture, transportation, and travel requirements.
• Client Consultations: Engage with clients to understand their travel goals and provide tailored destination recommendations.
• Customized Itinerary Planning: Design detailed travel plans highlighting the best experiences, tours, dining, and activities specific to the destination.
• Booking Coordination: Manage reservations for flights, hotels, tours, and transfers using various booking systems.
• Client Support: Provide ongoing assistance before, during, and after travel, addressing any questions or concerns.
• Stay Informed: Keep up-to-date on destination news, travel advisories, visa requirements, and supplier promotions.
• Relationship Building: Cultivate lasting relationships with clients by delivering exceptional service and personalized attention.
• Recordkeeping: Maintain accurate client files, payment records, and booking details.

• Experience or strong interest in travel, tourism, or hospitality, especially related to specific destinations.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Comfortable working independently in a remote environment.
• Proficient with travel booking tools and technology or willing to learn.
• Passionate about travel and eager to share knowledge with others.
• Bilingual skills are a plus but not required.
• Fully remote position — work from anywhere.
• Flexible hours with part-time or full-time options.
• Access to travel industry discounts, training, and exclusive offers.
• Supportive team culture with ongoing mentorship and growth potential.