Early Intervention Officer - Rent Arears

Join the Customer Accounts team at Onward Homes as an Early Intervention Officer to efficiently handle lower-level arrears cases and perform essential administrative tasks that safeguard the company's income, enhance operational performance and support the long-term sustainability of customer tenancies. Operational hours Mon-Fri, 9
-5 (some flexible work between 8am and 6pm dependent on business needs)Home-based with min 1 day per week in the Manchester office.Housing experience in a similar role is essential to be considered for this position.Your new roleManage rent, service charge and sundry debt accounts across all tenures up to court level, ensuring timely customer engagement and high income collection.

Provide basic welfare benefit guidance and liaise with relevant agencies to support customer financial wellbeing and tenancy sustainability.

Handle income-related customer interactions across multiple channels, contributing to team KPIs through proactive performance and collaboration.

Deliver tailored, high-quality customer service while working with internal and external partners to achieve positive outcomes and operational efficiency.What you'll need to succeedExperience in a similar housing role dealing with tenants and income/rents

Demonstrated success in debt collection or rent arrears with strong negotiation abilities

Solid understanding of welfare benefits and the ability to provide accurate guidanceWhat you'll get in returnWeekly pay Weekday hours Option to be paid PAYE or Umbrella Hybrid Working - 1 day in the officeWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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