Client Service Excellence Representative; FINRA Licensed

""" About this Job

At Vanguard, we have a client‑first mentality that we live and breathe every day through our mission, ‘to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.’ Our Client Service Excellence Center associates fulfill our mission by helping our clients through life's biggest moments – from buying their first home to preparing for retirement.

In this role, you will connect with clients via inbound phone calls to assist with their account‑related needs.

This role will be fully remote. Although the position is designated as fully remote, it is a condition of the role that you perform all of your work duties from within the state of Georgia.

To be considered for this role, you must hold active FINRA Series 7 and Series 63 licenses. If you do not currently have these licenses or only hold partial licensing, we invite you to explore our other Client Service Excellence Center opportunity – a fully remote role based in Georgia.

• Partner with clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
• Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions.
• Collaborate with internal departments through various strategic initiatives to continuously improve the client and crew experience.

You don’t have to be a financial expert to be an advocate for our clients. This role at its core has one main goal: to create and maintain exceptional client experiences. We welcome, and encourage, individuals from all backgrounds — the most important things you need are a passion for helping others, strong client service experience, and a desire to continuously grow your expertise.

• 3+ years of customer‑facing and/or inbound phone experience, demonstrated by strong interpersonal and CRM skills.
• A strong sense of ownership for client outcomes—taking initiative and accountability, anticipating needs, and ensuring every interaction instills trust.
• A learner’s attitude and an appetite to continuously build your knowledge.
• High school, associate degree, or bachelor's degree.
• This job requires a Series 7 and 63 regulatory license and/or registration (e.g., FINRA, state, SFC), which will be determined by Compliance based on role‑specific duties.
• A desire for stability and take pride in building a long‑term career in client service.

Please note new hires may need to be fully jurisdiction registered in all U.S. states and territories.

Vanguard is not offering visa sponsorship for this position.

Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $60,500 – 67,500 ($52,000‑58,000 base salary) determined by skills and experience, plus quarterly performance‑based bonuses, merit increases, and company bonuses. In addition, you’ll receive a $20,000 licensing bonus for bringing your active SIE, Series 7, & Series 63 licenses.

We also recognize your commitment to excellence with milestone rewards:

• $10,000 at your 3‑year anniversary
• $20,000 at your 5‑year anniversary
• $20,000 every 5 years thereafter

At Vanguard, we don’t just have a mission—we’re on a mission. To work for the long‑term financial wellbeing of our clients, to lead through product and services that transform our clients’ lives, and to learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.