Customer Experience Specialist; Part-Time, Remote

Overview

Customer Experience Specialist (Part-Time, Remote)
Drama Kids of Hillsborough County & South Pasco County, FL

The Customer Experience Specialist supports the growth and retention of Drama Kids programs by serving as a key point of contact for prospective and current families. This remote/work-from-home role focuses on managing new leads, coordinating free trials, supporting enrollment conversions, assisting with drop requests, and providing high-quality customer service across multiple communication channels. The Specialist works closely with the Director of Strategic Growth to ensure families receive timely, professional, and supportive communication.

• Respond to new leads and schedule free trial classes via phone, email, and text
• Track leads, trials, outreach, and enrollment outcomes in shared systems
• Follow up with families after trials to encourage enrollment
• Support and document drop requests, exploring solutions when appropriate
• Assist with customer service communications (phone, website inquiries, social media)
• Maintain accurate records and provide brief weekly progress updates

• Part-time: approximately 8–12 hours per week
• Flexible schedule, typically est. 2 hours per day, Monday–Friday
• Hourly rate plus bonus incentives

• Strong communication, organization, and follow-up skills
• Excellent time and project management skills required due to the remote nature of the role
• Comfortable working independently while meeting deadlines and tracking multiple workflows
• Customer-focused, detail-oriented, and professional
• Prior experience in customer service, sales support, or administrative roles preferred

Interested applicants should submit a resume and cover letter
. The cover letter should include current availability and a brief explanation of why you would be a strong fit for this role
.