Remote Collections Representative

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location:

This is a remote position. Compensation: $15/hour - Plus commission bonus structure. Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

WHAT YOU NEED:

• To Be Willing to Operate as a Member of a Team with Exceptional Communication Skills
• High Attention to Detail with the Desire to Learn, Grow, and EXCEL

WHAT YOU WILL BE DOING:

• Partner directly with consumers to review, assess and resolve delinquent accounts.
• Accurately document detailed account activity.
• Utilizing your communication skills to fulfill both client and consumer goals.
• Adhere to the State and Federal regulations pertaining to collection activities

KEY RESULTS:

• Achieve an average of 90% of key performance indicator goals (calls / RPC’s / promise kept rate)
• Average quality assurance scores of 94%
• Consistently achieve 90% of monthly revenue target

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone
• Is able to work a flexible schedule which may include weekends
• Must have a high school diploma, some college preferred

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Equal employment opportunity, including veterans and individuals with disabilities.

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