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Customer Success Manager
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-25
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
NXT Wash LLC
Full Time, Remote/Work from Home
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
Hardware and Software Point of Sale System for Car Washes
Role DescriptionThis is a full-time, remote position with the company located in Boston, MA for a Customer Success Manager. The role involves ensuring customer satisfaction by building and maintaining strong customer relationships. The Customer Success Manager will proactively engage with customers to address their needs, improve retention rates, and provide excellent customer service. Analytical tasks such as reviewing data and feedback to identify areas of improvement will also be part of daily responsibilities.
Qualifications- Expertise in Customer Satisfaction and Customer Service
- Strong Relationship Building and Customer Retention skills
- Proficiency in Analytical Skills to review data and provide insights
- Excellent communication and problem-solving abilities
- Ability to work collaboratively and effectively with cross-functional teams
- Bachelor s degree in Business, Management, or a related field is preferred
- Prior experience in a customer success, account management, or customer service role is highly advantageous
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