Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

• Provide customer support for utility customers focused on energy efficiency
• Navigate multiple platforms to schedule visits, enroll customers, and offer program education
• Handle inbound and outbound calls while adhering to support scripts and guidelines
• Assist with tech inquiries and provide online support and status updates
• Maintain personal performance data and progress in real-time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum typing speed of 35+ WPM
• At least 6 months of experience in a customer-facing environment
• Strong attendance and punctuality record, with the ability to thrive in a fast-paced environment

• Previous experience in a call center environment, particularly in inbound/outbound sales
• Sales-oriented approach with a focus on customer service satisfaction
• Ability to balance multiple tasks and platforms simultaneously
• Positive attitude with a "How can I help you?" mindset

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Opportunity

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