Client Success Representative; Remote
Remote / Online - Candidates ideally in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-01-25
Detroit, Wayne County, Michigan, 48228, USA
Listing for:
DemandFactor
Remote/Work from Home
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, Account Manager
Job Description & How to Apply Below
Customer Success is crucial for building strong customer relationships. We're looking for someone tech‑savvy to ensure our clients have a great experience.
Responsibilities and Duties- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our Demand Factor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post‑sale account management, fostering growth through great customer service.
- Excellent written and verbal communication skills with a strong connection to customer success.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail‑oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem‑solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time management and effective prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.
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