Client Success Representative; Remote

Customer Success is crucial for building strong customer relationships. We're looking for someone tech‑savvy to ensure our clients have a great experience.

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our Demand Factor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post‑sale account management, fostering growth through great customer service.

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail‑oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem‑solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time management and effective prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.