Sr. Customer Success Manager
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-01-25
New York, New York County, New York, 10261, USA
Listing for:
Ursus
Remote/Work from Home
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
Overview
Employer Industry: Creative Software Solutions
Why consider this job opportunity- Salary up to $105/hr.
- Opportunity for career advancement and growth within a globally recognized company
- Work remotely while collaborating with top-tier clients
- Supportive and innovative work environment focused on customer success
- Chance to directly impact the adoption of cutting-edge digital media solutions
- Serve as the primary contact throughout the customer post-sales lifecycle, ensuring clear communication and measurable success plans
- Collaborate with senior account stakeholders to implement customer strategies and roadmaps effectively
- Identify and promote opportunities for emerging solutions to enhance creativity and productivity
- Partner with Strategic Development to create targeted adoption strategies and boost user engagement
- Act as the voice of the customer internally, sharing insights and improvements to enhance customer experiences
- Bachelor’s Degree and/or relevant work experience
- 10+ years of customer-facing experience in technology success or services
- Proven ability to manage a portfolio of large, complex enterprise customer accounts
- Deep understanding of enterprise visual communication challenges and opportunities
- Exceptional interpersonal, presentation, and communication skills, both verbal and written
- Experience in the design or creative industry
- Knowledge of software within the digital marketing and/or digital media space
- Strong program management skills within large organizations
- Experience leading executive-level discussions and presentations
- Flexibility to travel approximately 20%
#Creative Software #Customer Success #Remote Work #Career Growth #Digital Media Solutions
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