Director of Client Success

Employer Industry: Payment Solutions

Why consider this job opportunity:

• Salary up to $145,000 with variable compensation
• Comprehensive benefits package including medical, dental, and vision care
• Opportunities for career advancement and growth within the organization
• Flexible remote work option available anywhere in the USA
• Supportive and collaborative work environment focused on client success
• Chance to lead and develop a high-performing Client Success team

• Lead and scale a Client Success organization consisting of direct-report managers and their teams
• Own and drive performance against key Client Success KPIs, including Net Revenue Retention and Customer Churn
• Serve as executive sponsor for strategic and high-value accounts to strengthen senior-level relationships
• Collaborate with Sales, Account Management, Product, and Support to align on client outcomes and support expansion strategies
• Establish and optimize Client Success processes, playbooks, and systems for onboarding and renewals

• 8–12+ years of experience in Client Success, Account Management, or Customer Experience
• 3–5+ years of people management experience, including management of managers
• Demonstrated ownership of Net Revenue Retention, churn reduction, and renewals
• Strong executive presence with experience managing senior customer stakeholders
• Proven ability to align Client Success initiatives with broader revenue goals

• Experience in B2B, SaaS, or recurring-revenue business models
• Strong partnership experience with Sales and revenue leadership
• Familiarity with CRM and Client Success platforms (Salesforce, Gainsight, etc.)
• Experience scaling Client Success teams in growth-stage organizations

#Payment Solutions #Client Success #Career Opportunity #Remote Work #Leadership Role