Customer Service Representative

Job Overview

As a Customer Service Representative at IDR, Inc., you'll be the friendly voice and helpful guide for our customers. You'll play a crucial role in ensuring our customers have exceptional experiences with our products and services.

This remote position allows you to work from the comfort of your home while making a meaningful impact. You'll communicate with customers through various channels, solve problems, and contribute to our positive company reputation.

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about products, services, and policies
• Resolve basic customer issues politely and efficiently
• Document customer interactions clearly in our system
• Work collaboratively with team members to improve processes
• Escalate complex issues to appropriate departments when needed

Excellent verbal and written communication skills in English. Ability to explain concepts clearly and patiently.

Comfortable using computers, internet browsers, and basic software. Willingness to learn new tools and systems.

Genuine desire to help people and solve problems. Patience and empathy when dealing with customer concerns.

Note:

Prior customer service experience is a plus but not required. We provide comprehensive training for all new team members.

We offer more than just a job - we offer an opportunity to grow in a supportive environment while maintaining a healthy work-life balance.

Part‑time hours that work with your lifestyle. Choose from morning, afternoon, or evening shifts that fit your schedule.

Join a collaborative remote team with regular check‑ins, virtual team‑building activities, and a helpful management approach.

Gain valuable customer service experience with opportunities for advancement into leadership roles as you grow with us.