B2B Service Specialist; Remote

Overview

Employer Industry: Travel and Hospitality

Why consider this job opportunity:

• Hourly pay starting at $19.50, with potential for negotiation based on experience and qualifications
• Comprehensive benefits package, including medical, dental, and vision insurance
• Travel perks and discounts for both ALG Vacations and Hyatt employees
• Paid time off, holidays, and parental leave
• Opportunity for career advancement within a leading travel organization
• Supportive work environment that values experimentation, empathy, and inclusion

• Provide service and escalation support for top accounts through complex bookings and modifications
• Communicate and uphold company policies while meeting travel advisor expectations
• Achieve first call resolution for customer inquiries
• Enhance customer experiences by offering vacation upgrades
• Educate and support travel advisors on booking systems and problem resolution

• Proficient in computer skills and knowledge of MS Office
• Ability to navigate the internet effectively
• Minimum of 1-3 years of customer service experience
• Strong attention to detail and problem-solving skills
• Commitment to Hyatt's core values

• Experience in the travel industry is a plus
• Familiarity with multiple booking systems
• Demonstrated sales skills and ability to enhance customer experiences

#Travel Industry #Customer Service #Career Growth #Employee Benefits #Hospitality Jobs

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