Early Intervention Officer - Rent Arears

Employer:

Hays Specialist Recruitment

Location:

Cheadle, Greater Manchester, SK7 2QW

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

22/02/2026

Join the Customer Accounts team at Onward Homes as an Early Intervention Officer to efficiently handle lower-level arrears cases and perform essential administrative tasks that safeguard the company's income, enhance operational performance and support the long-term sustainability of customer tenancies.

Operational hours Mon-Fri, 9
-5 (some flexible work between 8am and 6pm dependent on business needs) Home-based with min 1 day per week in the Manchester office . Housing experience in a similar role is essential to be considered for this position.

Your new role Manage rent, service charge and sundry debt accounts across all tenures up to court level, ensuring timely customer engagement and high income collection.

Provide basic welfare benefit guidance and liaise with relevant agencies to support customer financial wellbeing and tenancy sustainability.

Handle income-related customer interactions across multiple channels, contributing to team KPIs through proactive performance and collaboration.

Deliver tailored, high-quality customer service while working with internal and external partners to achieve positive outcomes and operational efficiency.

What you'll need to succeed Experience in a similar housing role dealing with tenants and income/rents Demonstrated success in debt collection or rent arrears with strong negotiation abilities Solid understanding of welfare benefits and the ability to provide accurate guidance What you'll get in return Weekly pay Weekday hours Option to be paid PAYE or Umbrella Hybrid Working - 1 day in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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