Customer Experience Advisor

At Avove, we don’t just offer employment we offer opportunity. As a vital part of our team, you will be empowered to grow professionally through full training, hands-on experience, and continuous development. We believe our people are the backbone of our success, and we reward great work with competitive benefits and a supportive, inclusive environment where you can truly be yourself.

Join us in shaping exceptional customer experiences and take the next step toward a fulfilling career where your potential is recognised and your ambition is encouraged.

This is a full‑time permanent role and will be based at our office in Brighouse or Leeds along with working from home on a hybrid basis. You will be required to work in the office or on site 3 days a week
. This role does require you to have a full driving licence as you will be expected to travel within the region (vehicle provided).

Are you passionate about people, communication, and making a real difference in your community? Join us as a Customer Experience Advisor, where you will be at the heart of delivering exceptional service, building trust with customers and stakeholders across the region.

As a key ambassador for our programme of works, you will proactively connect with customers/stakeholders to share appointment details, listen to their needs, and ensure every interaction is smooth, respectful, and tailored. From access arrangements to structural concerns, you will capture every detail that matters.

Your day will be dynamic, engaging, and full of opportunities to make a positive impact:

• Engage with customers/stakeholders via phone, email, in‑person, and online platforms, always with empathy and professionalism.
• Deliver outstanding service to both internal and external customers, ensuring satisfaction is not just met, but exceeded.
• Manage your time effectively, prioritising tasks and responding swiftly to enquiries.
• Keep our systems updated, ensuring accurate records and timely escalation of issues.
• Take ownership of challenges and see them through to resolution.
• Handle complaints with care, resolving them within KPIs and SLAs while maintaining our reputation for excellence.

This is not just about customer service, it’s about creating social value. You will contribute to initiatives that support:

Innovation and collaboration are at the core of everything we do. You’ll be encouraged to bring fresh ideas and help us build a service that’s not only efficient but truly exceptional.

Are you a skilled Customer Experience Advisor with strong people management abilities and the capability to communicate clearly and professionally, both in writing and verbally? The ideal candidate will possess excellent IT skills, particularly with Microsoft Office applications such as Word, Excel, and Outlook, and have a proven track record in a customer support role. Previous experience in the utilities sector is highly desirable, as it will help you navigate the unique challenges of our industry.

You will be responsible for managing customer interactions with empathy and professionalism, ensuring that all concerns are addressed promptly and effectively while maintaining strong relationships with both customers and stakeholders.

We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you.

• Company pension scheme
• Family friendly policies
• A selection of lifestyle benefit options
• Financial wellbeing programme
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting‑edge and sustainable engineering solutions and play a…