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Customer Service Rep HelpDesk/Support Technical Support Customer Success Mgr./ CSM

Remote Senior Customer Service Solutions Leader

Remote / Online - Candidates ideally in
Tampa, Hillsborough County, Florida, 33646, USA
Listing for: Pegasystems, Inc.
Remote/Work from Home position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 137600 - 209700 USD Yearly USD 137600.00 209700.00 YEAR
Job Description & How to Apply Below
A leading software company is seeking a Senior Customer Service Leader with over 10 years of experience in customer service operations. This role involves leading discovery sessions, delivering impactful product demonstrations, and establishing trusted advisory relationships with clients. The ideal candidate should possess deep operational understanding of customer service KPIs and be skilled in using CRM platforms and contact center technologies.

Competitive salary ranging from $137,600 to $209,700 plus bonuses is on offer.
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Position Requirements
10+ Years work experience
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