Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

• Provide customer support focused on energy efficiency through inbound calls
• Assist customers with program enrollment, visit scheduling, and tech support
• Navigate multiple platforms and support scripts to deliver a range of services
• Manage chat and email interactions with utility customers as needed
• Monitor personal performance data and progress in real-time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months of experience in a customer-facing role
• Ability to type 35+ words per minute
• No attendance or punctuality issues

• Previous experience in a call center or sales-oriented customer service environment
• Strong ability to handle multiple platforms simultaneously while providing customer support
• A proactive "How can I help you?" attitude

#Energy Efficiency #Customer Support #Remote Work #Bilingual Jobs #Career Growth

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