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Call Center / Support

Remote Call Center Ops Lead: Sales, Training & Performance

Remote / Online - Candidates ideally in
Englewood, Bergen County, New Jersey, 07631, USA
Listing for: Diamond Braces Orthodontist: Braces & Invisalign
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A reputable orthodontic practice in Englewood, NJ is seeking a technically capable call center operations manager to oversee daily operations and improve key performance indicators. Responsibilities include managing call center staff, enforcing performance standards, and ensuring agents are trained and ready for calls. Candidates should have experience in call center operations, strong analytical skills, and effective communication abilities. The position is remote or hybrid, and offers a contract-to-hire employment type with a paid trial period.
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