Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

• Salary of $18 per hour plus a $65 monthly internet stipend
• Comprehensive medical, dental, and vision insurance, including a company-paid health care concierge service
• 401(k) with company match and generous paid leave policies
• Paid Volunteer Time to support community engagement
• Access to on-demand training courses to advance your career
• A supportive and people-first company culture focused on sustainability and equity

• Provide exceptional customer support to utility customers regarding energy efficiency programs
• Navigate multiple platforms to assist with customer service, visit scheduling, enrollment, and tech support
• Handle inbound and outbound calls while adhering to support scripts and guidelines
• Engage with customers through chat and email interactions as needed
• Monitor personal performance data and progress in real-time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum typing speed of 35 words per minute
• At least 6 months of experience in a customer-facing role, preferably in a call center
• Strong customer service orientation with a focus on satisfaction

• Previous experience in an inbound/outbound sales environment
• Ability to thrive in a fast-paced environment while managing multiple platforms
• Strong commitment to attendance and punctuality

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Opportunity

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.