Customer Success Manager

Overview

Employer Industry: Software Solutions for Service Businesses

• Salary up to $78,100
• Opportunity for career advancement and growth within the organization
• Flexible time off with comprehensive learning and development opportunities
• Company-paid medical, dental, and vision benefits with extensive coverage options
• Support for various life stages, including parental leave and fertility services
• Recognition programs and holistic health and wellness benefits

• Act as the primary Customer Success Manager (CSM) for approximately 100 assigned accounts, serving as the main point of contact
• Maintain long-term relationships with customer points of contact and manage challenging situations to resolution
• Guide customers in maximizing their business value through the Service Titan platform and develop comprehensive value plans
• Conduct proactive outreach to understand customer goals and ensure their needs are met
• Monitor account health and address potential churn risks by engaging with customers before issues escalate

• 2+ years of experience in customer-facing roles, such as customer success, account management, or sales
• Strong written and verbal communication skills
• Proven ability to manage multiple projects simultaneously with attention to detail
• Self-motivated and able to effectively work in a remote environment
• Ability to think critically and resolve complex issues

• Experience in project management and sales
• Knowledge of data or business performance analytics
• Familiarity with operational use of Salesforce, Gainsight, and Tableau
• Proficiency in Service Titan workflows and best practices
• Ability to work PST/MST hours

#Software Solutions #Customer Success #Career Growth #Remote Work #Health Benefits

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