Director of Client Success

Overview

Employer Industry: Payment Technology Solutions

Why consider this opportunity:

• Salary up to $145,000 with additional variable compensation
• Comprehensive benefits package including medical, dental, and vision care
• Paid time off and recognition programs to foster work-life balance
• Opportunities for career advancement and growth within a dynamic organization
• Flexibility of remote work available anywhere in the USA
• Chance to lead and influence a high-performing Client Success team

• Lead, coach, and scale a Client Success organization with direct-report managers
• Own and drive performance against key Client Success KPIs including Net Revenue Retention and Customer Churn
• Serve as executive sponsor for strategic and high-value accounts, strengthening senior-level relationships
• Collaborate with cross-functional teams to align on client outcomes and support expansion strategies
• Establish and optimize Client Success processes, playbooks, and systems for scalability

• 8–12+ years of experience in Client Success, Account Management, or Customer Experience
• 3–5+ years of experience in people management, including managing other managers
• Demonstrated ownership of Net Revenue Retention, churn reduction, renewals, and expansion revenue
• Strong executive presence with experience managing senior customer stakeholders
• Proven ability to align Client Success initiatives with broader revenue goals

• Experience in B2B, SaaS, or recurring-revenue business models
• Strong partnership experience with Sales and revenue leadership
• Familiarity with CRM and Client Success platforms (e.g., Salesforce, Gainsight)
• Experience scaling Client Success teams in growth-stage organizations

#Payment Solutions #Client Success #Remote Work #Career Growth #Leadership Opportunity