Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

• Provide customer support for utility programs focused on energy efficiency
• Handle inbound calls, assisting customers with service inquiries and scheduling
• Educate customers about program offerings and technical support
• Utilize various platforms to manage customer interactions and support requests
• Maintain performance metrics while ensuring high customer satisfaction

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months of previous experience in a customer-facing role
• Ability to type at least 35 words per minute
• No attendance or punctuality concerns

• Previous call center experience in an inbound/outbound sales environment
• Sales-oriented mindset with a focus on customer satisfaction
• Ability to thrive in a fast-paced environment while managing multiple platforms

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Jobs

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