Customer Service Specialist - Work From Home
Oakland, Alameda County, California, 94616, USA
Listed on 2026-01-25
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual, Call Center / Support
Customer Service Specialist - Work From Home
About Us
We are the worlds only 100% union-label supplemental benefits provider, proudly serving over 40,000 unions and associations worldwide. For more than 60 years, weve specialized in delivering supplemental and permanent benefit solutions to hardworking families who depend on us for financial protection and peace of mind.
Position Overview
We’re seeking motivated, service-oriented individuals to join our remote team. Youll work directly with union members who have requested benefits information helping them understand their options and guiding them through the enrollment process.
Key Responsibilities
Manage inbound and outbound calls with prospective clients
Schedule and conduct virtual benefits presentations
Educate members on available programs and coverage options
Accurately complete applications and related documentation
Maintain high service standards and organized client records
Participate in ongoing leadership training and development
Qualifications
Excellent communication and interpersonal skills
Positive, energetic, and professional attitude
Customer service or sales experience (preferred, not required)
Basic computer skills and comfort in a digital work environment
Team player with the ability to collaborate at all levels
Legally authorized to work in the U.S. or Canada
What We Offer
100% remote work no commuting required
Flexible scheduling to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, and Las Vegas for top performers
Clear career growth paths with fast-track promotion opportunities
If you're passionate about helping others, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential
apply today and take the first step toward a meaningful future.
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