Customer Care Associate - LATAM

Overview

Why consider this job opportunity:

• Salary up to $35,150 USD annually
• Flexible paid time off and flexible working hours
• Work from anywhere, promoting a healthy work-life balance
• Comprehensive benefits including mental health support, stock options, and a learning budget
• Opportunity for career advancement and internal mobility within a global company
• Supportive work culture that values diversity and belonging

• Provide customer support to various user types via email and live messaging channels
• Solve a high volume of tickets weekly across multiple product verticals
• Collaborate closely with Customer Success and operational teams to enhance user experience
• Maintain productivity standards while focusing on customer advocacy
• Respond promptly to standard tickets within agreed service levels

• Strong problem-solving skills with a focus on enhancing the customer journey
• Solid experience in Customer Support or Customer Enablement in a tech environment
• Proficiency in using CRM tools for managing customer interactions
• Excellent team collaboration and communication skills
• Fluent in written and spoken English

• Experience working remotely or in a fast-growing organization
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

#Global Employment #Customer Support #Remote Work #Career Growth #Diversity And Inclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."