Associate Travel Consultant Job Newfoundland and Labrador Canada,Customer Service/HelpDesk

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This paid training program is 8-weeks-long. You’ll learn all about the travel industry, booking client travel, the tools we use, and everything else you’ll need to be successful as a full-time travel consultant. Associate Travel Consultant are the heart of our organization, providing world class service to our customers. You’ll learn how to use industry standard booking systems (Global Distribution Systems / GDS), resolve customer inquiries for all types of travel, and a rewarding career as a TICO Certified travel professional.

TICO certification allows you to sell travel services and provide travel advice to our clients.

Growth Opportunity - You will start your career at an entry level position and be provided unlimited career advancement based on your professional development goals. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at GBT!

Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional shifts. For this position, we offer a variety of shift options between the hours of 7:00am-1:00am EST.

What
We Offer

Growth opportunity: You’ll start in an entry-level role, with unlimited career development opportunity.

Flexibility: You’ll work from home in both training and your full-time role

Paid training and full-time job assurance: Upon successful graduation, you’ll transition to a full-time role as a Travel Consultant

Salary increase: After achieving proficiency within 6 months, you will be eligible for a salary increase following a successful performance evaluation

TICO Certification: We’ll help you become a TICO certified travel professional

What You’ll Do

Learn about the products and services Amex GBT provides, including our end-to-end booking process

Resolve customer inquiries at the first point of contact

Use of booking tools and redemption platforms to ensure interactions are accurate and aligned with our loyalty program rules and regulations

Servicing clients across the globe with predominant focus on our clientele within North America

What We’re Looking For

Highly proficient in computer skills and confident in navigating new software platforms

Experience in customer service, sales, call centers, or hospitality with extensive customer interaction

Proficient in English and French (written and spoken), professional communication and listening skills- an asset

Must have a quiet, secure home office space, free from noise and interruption.

Collaborative and professional with clients, colleagues, and leadership

Proactive ability to identify problems, form solutions, and troubleshoot

Able to adherence to privacy and confidentiality protocols

High school diploma or equivalent

Location

Quebec, Canada

The Canada national base salary range for this position is from

$35,000.00 - $65,000.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

The #TeamGBT Experience

Work and life:
Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to…


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