Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

• Salary of $18 per hour plus a $65 monthly internet stipend
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) plan with company match and paid time off for vacation, sick leave, and parental leave
• Paid Volunteer Time to give back to the community
• Access to on-demand training courses for career advancement
• Supportive and people-first culture that values respect and equal opportunities

• Provide exceptional customer support to utility customers focused on energy efficiency
• Handle multiple programs and platforms for customer service, visit scheduling, enrollment, and technical support
• Navigate and utilize various support scripts and guides during customer interactions
• Engage with customers through phone calls, chat, and email as required
• Monitor personal performance data and progress in real-time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months experience in a customer-facing environment, preferably in a call center
• Ability to type at least 35 words per minute
• Strong commitment to attendance and punctuality

• Previous experience in an inbound/outbound sales environment
• Sales-oriented mindset with a focus on customer service satisfaction
• Ability to thrive in a fast-paced environment while managing multiple platforms

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Opportunity

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